Shipping Policy
Please note: Every FlightTrackerLED display is handmade to order by a single maker. Each unit is built, programmed, and tested by hand before it ships, so processing times can vary depending on order volume and component availability. I always work to get orders out as soon as possible.
Processing Time
Because each FlightTrackerLED is built individually, please allow 3-10 business days for your order to be assembled, programmed, and tested before it ships. Most orders ship sooner, but during periods of high demand or limited component supply, processing may take longer. If your order requires extended processing time, I will contact you by email at the address provided at checkout.
Shipping Methods & Delivery Time
- Domestic orders: shipped via USPS or UPS with tracking. Typical delivery time after shipment is 2-5 business days, depending on destination and the shipping option selected at checkout.
- Express or priority shipping: available at checkout when supported. Express shipping speeds up transit time, but it does not change processing time unless arranged in advance.
- International orders: available on a case-by-case basis. Please contact john@flighttrackerled.com before ordering.
Tracking
Once your order ships, you will receive a shipment confirmation email with the carrier and tracking number. Please allow 24 hours for tracking updates to appear in the carrier system after the label is created.
Shipping Address
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. FlightTrackerLED ships to the address provided on the order. If a package is returned as undeliverable because of an incorrect or incomplete address, the customer is responsible for the cost of re-shipping.
Lost, Delayed, or Damaged Shipments
If tracking shows your package as delivered but you have not received it, please first check with neighbors, family members, your front desk or building manager, and your local post office. If you still cannot locate it, contact john@flighttrackerled.com within 7 days of the marked delivery date so I can help open a carrier investigation.
If your package arrives damaged, contact me within 7 days of delivery with photos of the packaging and the product. I will work with you to repair, replace, or otherwise make it right.
Setup & Customer Support
Every FlightTrackerLED is tested before it ships. If you run into setup difficulty, please reach out. I respond as quickly as possible and will help you get your display working.
Made-to-Order Disclosure
Because each unit is built individually for the customer, FlightTrackerLED does not maintain a same-day shipping inventory. Thank you for your patience and for supporting a small, owner-operated maker business.
Return & Refund Policy
FlightTrackerLED displays are handmade to order by a single maker. Each unit is built, programmed, and tested by hand for the customer who ordered it. I stand behind every unit shipped and want every customer to enjoy theirs.
30-Day Return Window
You may request a return or refund within 30 days of the delivery date of your order. Requests received after 30 days from delivery are not eligible for return or refund except where required by applicable law, or at my discretion in cases of clear product defect.
Conditions for a Refund
- The return request is made within 30 days of delivery.
- The item is returned in its original, unaltered condition, with all original packaging and accessories.
- The item has not been physically modified, taken apart, or had its firmware or hardware tampered with. Tampering or attempted modification voids return eligibility.
- The customer obtains a Return Authorization from FlightTrackerLED by emailing john@flighttrackerled.com before shipping anything back. Returns sent without authorization may be refused.
- Return shipping is the responsibility of the customer except in cases where the unit arrived defective or damaged.
Defective or Damaged on Arrival
If your unit arrives damaged or has a manufacturing defect, please contact john@flighttrackerled.com within 7 days of delivery with photos of the packaging and the product. I will repair, replace, or refund as appropriate at no additional cost to you.
Setup Issues
Many "it doesn't work" reports turn out to be straightforward setup questions. Before requesting a return, please contact me. I routinely walk customers through setup, and where a customer's unit cannot be made to work remotely, I will offer a free repair, replacement, or upgrade. Most setup issues are resolved without any return being necessary.
Non-Returnable Items
- Custom-built units that include personalized text, custom graphics, or buyer-specified hardware modifications.
- Units that have been physically opened, tampered with, or had their firmware extracted or modified.
- Items returned more than 30 days after delivery.
Refund Processing
Once a returned unit is received and inspected, I will notify you of the outcome. Approved refunds are issued to the original payment method, typically within 3-7 business days of inspection. Original shipping charges are non-refundable.
Chargebacks
Customers who experience an issue are asked to please contact john@flighttrackerled.com first. As a small, owner-operated maker business, I will always work in good faith to repair, replace, or refund promptly. Filing a chargeback before contacting me, or while remediation has already been offered and accepted, prevents me from helping resolve the issue and may delay the resolution.
Contact
For any return question or special request, please email john@flighttrackerled.com. I aim to respond within one business day.